ORGANIZATION OVERVIEW:

Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes housing, mental health, medical, youth justice, education & employment, and community services. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 3,000 youth annually.   

JOB SUMMARY: 

The Case Management Supervisor provides supervision and direct case management services for youth at SafeZone. This person is also responsible for providing supervision and leadership for case management services at SafeZone. This position also trains Drop-in and Housing Case Managers, ensures quality assurance protocols are in place, and guarantees case management practices align with funder requirements.

This position is 37.5 hours a week and requires availability on evenings.

RESPONSIBILITIES:

SafeZone Case Management Supervision

• Supervise Drop-in and Housing Case Managers at SafeZone (currently 6-7 staff);
• Ensure case management is provided in the context of the nine evidence-based principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration);
• Develop and implement systems, protocols, and programs to manage the work of the case management team in order to ensure exceptional youth-centered care;
• Provide onboarding, training, supervision, and coordination of Drop-in and Housing Case Managers and interns;
• Work with Housing Stability Manager and the case management team to achieve goals and objectives of specific grants including tracking data necessary for grant reporting;
• Provide case consultation, supervision, coaching and performance reviews to team regularly;
• Maintain thorough knowledge of all grants and their requirements related to the work of case management services at SafeZone;
• Ensure timely and high-quality care for clients;
• Ensure compliance of all case management related work plans and reports, as required by funding sources;
• Provide feedback and input to grant proposals supporting case management services; and
• Work with case managers across the agency to develop and maintain agency quality assurance structures and protocols to ensure the provision of service with excellence;
• Step in to assist in day-to-day operations of the Drop-in Center as needed
• Collaborate with other supervisors to ensure adequate coverage of the Drop-in Center;
• Ensure all Drop-in and Housing Case Managers receive relevant onboarding and ongoing training

Case Management

• Provide case management services (short-term and intensive) to youth coming to SafeZone based on the nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration);
• Develop partnerships with state, county, and community agencies serving the same population in order to have access to resources for clients and facilitate referrals;
• Work closely with SafeZone staff, including participation in work groups, case conferences, and other efforts to meet client needs;
• Co-facilitate workshops, groups and education classes for youth;
• Provides all services guided by the evidence-based principles for helping youth overcome homelessness; and
• Perform other duties as assigned.

QUALIFICATIONS:

• Minimum Bachelor’s/equivalent degree in social work/human services OR equivalent experience required;
• Three or more years of case management experience, preferably with at-risk populations and/or youth;
• Solid assessment and case management skills;
• Excellent leadership and management skills, particularly with an ability to influence others without direct positional authority;
• Strong organizational skills and ability to manage multiple projects, deadlines, and competing priorities;
• Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds;
• High degree of problem-solving skill;
• Excellent verbal and written communication skills;
• Ability to work sensitively and effectively with diverse populations;
• Ability to work independently, exercising good judgment and involving others when necessary;
• Good crisis management skills and the ability to navigate stressful situations well; and
• Positive attitude and ability to work with and motivate a team.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.  You may be just the right candidate for this or other roles. 

LOCATION: 

Essential Onsite Flex – This role requires the employee to be onsite, with the possibility of some specific and limited remote hours. Employees are required to be fully onsite during the initial 3-month training period. 

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Ability to perform the duties outlined in the job description.
• Ability to perform duties and responsibilities typical of an office environment.
• Reliable source of transportation (a valid driver’s license and current automobile insurance are required if using a personal vehicle)

 Appropriate accommodations for physical demands will be made for individuals with disabilities.

PAY & BENEFITS: 

The pay rate for this position is between $56,000 and $58,000, based on qualifications. Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account (3% employer match) as well as 23 days of PTO and 11 paid holidays.  

Face to Face is an Affirmative Action/Equal Opportunity Employer. Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply. Former clients are also encouraged to apply.